We ship with DHL only.
Either COD (cash on delivery) or prepayment is accepted for customers in Germany. For customers outside Germany only COS (cash on shipment) or PayPal is acceptable.
3. Right of Return
Customers may return the goods without stating reasons within two weeks after receipt of said goods, under the condition that they have not been used and are packed in their original packaging. We'll refund the price invoiced, however, we do not reimburse postage fees.
If the product was used we will not refund the complete price.
Products not listed in our catalogue, custom made speaker cabinets and other custom made products and services may not returned for credit or refund.
4. Delivery, Acceptance and Default of Acceptance
If the goods ordered are not in stock the customer will be informed within 2 days after receipt of order when delivery will take place. Goods that are in stock will be dispatched within 2 days after receiving payment of the order.
We are always trying to meet the indicated delivery time. A guarantee, however, cannot be given. Any right of recourse due to delayed delivery is excluded.
5. Damage in Transit
We carefully check all goods before and during dispatch. Should a customer receive a shipment with goods damaged in transport please consult your postal service; they will assist in completing the necessary claim form.
6. Validity of our Terms and Conditions
By placing an order with us or by accepting a delivery the customer accepts our Terms and Conditions. Terms and Conditions specified by the purchaser or subsidiary agreements are only valid, once they have been confirmed by us in writing. Severability clause: In the event that any term hereof should be or become invalid, this shall not affect the validity of the remaining terms.
All documents supplied are for personal use only. No documents may be passed on to third parties without our prior written consent.
8. Retention of Title
All goods supplied remain the property of blue planet acoustic until full payment of the invoice amount has been received.
9. Warranty and Liabilities
We honor the 2 year warranty applicable in Germany. A longer and more comprehensive warranty provided by a manufacturer will passed on to our customer.
Possible defects of parts of the shipment may not result in rejecting the entire shipment. We are allowed to remedy defects.
Indicated properties and descriptions of products originate from our suppliers and are offered to the best of our knowledge. All properties and descriptions are subject to change, without prior notice.
Our customers should check carefully whether a specific product to be ordered is appropriate for the intended use. We suggest contacting blue planet acoustic prior to ordering to avoid a mismatch.
The warranty expires, if the customer modifies our products without our prior written consent.
10. Jurisdiction and Place of Performance
The place of performance for delivery and payment as well as the place of jurisdiction is Frankfurt/Main, Germany. The business relations shall be exclusively subject to the laws of the Federal Republic of Germany. The application of the Vienna Convention on the International Sale of Goods (CISG) is excluded.